DECK SUPPLY SERVICES, LLC.
Return Policy for
PREFERRED® Aluminum Railing Products

We do accept Returns, but please understand our conditions.
We are here to help you make this an easy process.
At any given time, contact at us at (563) 519-2291 or info@aluminumrailingdepot.com.

Conditions of Returns:
A Return Merchandise Agreement must first be requested and received (see below).
The merchandise must have been bought in the last 6 months, and in the same condition it was received.
The merchandise must NOT be partial (if originally in a kit, the entire kit is needed returned).
The merchandise must be packaged the same as it came to you.
A restocking fee (20%) may be applied.
Shipping cost will be your responsibility.
Exchanges may be discussed, if necessary.
Upon our receipt of the returned merchandise, it will be inspected and if all requirements were met, payment/credit will be issued.
Please ship to:
Deck Supply Services
ATTN: Returns Department-RMA#
233 East Walcott Rd
Walcott, IA 52773

Return Merchandise Agreement
After you request, Deck Supply Services will issue an RMA number, and this will be used for out tracking purposes.
You can print this, fill it out and mail it to:

Deck Supply Services
ATTN: Returns Department-Request for RMA
233 East Walcott Rd
Walcott, IA 52773
Or fill out this linked form and we will send the RMA# back to you with any other information.

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Request for Return Merchandise Agreement

Today’s Date:  __________________
First Name:  _____________________________________
Last Name:  _____________________________________
Email:  _____________________________________________
Product wishing to return:  ___________________________________
Original Order #:  __________________________________________
Date of Order:  ___________________________________________
Reason for Requesting Return:  ___________________________________
Other Information:

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